Delivery & Return

FREE DELIVERY on orders over $100 | Easy Returns

Delivery Options Overview

Choose your preferred method—affordable delivery via DHL/Standard Parcel Post, expedited DHL Express or UPS, or secure handling by a trained freight forwarder. Self-pickup is also available at our Shop. Explore all options on our Shipping page!

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

At Leakim Buy, customer satisfaction is our top priority. If you are not completely happy with your purchase, you can return or exchange your goods within 14 days of receiving them. Here’s how our process works:

**Eligibility**: To qualify for a return or exchange, items must be in their original condition, unused, and with all tags and packaging intact.
**Process**: Initiate your return or exchange by contacting our customer service team. They will guide you through the simple steps and provide you with any necessary instructions.
**Refunds**: Refunds are processed within a specified number of days after the item has been received and inspected. Shipping fees may not be refundable, depending on the nature of the return.
**Exchanges**: If you prefer an exchange, we will ensure your new item is dispatched promptly once your return is processed.
**Exceptions**: Certain items, such as custom-made or perishable products, may not be eligible for return. Be sure to review our full policy for any specific exclusions.

Please note that the cost and responsibility for return shipping may vary based on your location and reason for return.

For more information, or to start a return, visit our Returns page or reach out to our support team. We’re here to assist you every step of the way!

FAQs

My order hasn't arrived yet. Where is it?

We're sorry for the delay! Here’s what you can do:

  1. Check Your Order Status: Log in to your Leakim Buy account and go to "My Orders" to view the current status and tracking details.
  2. Shipping Times: Remember that delivery times may vary depending on the shipping method selected. Standard and express options have different estimated delivery periods, which are outlined during checkout.
  3. Track Your Package: Use the tracking number provided in your shipping confirmation email to monitor the progress of your package directly with the courier service.
  4. Contact Us: If your order is past the estimated delivery date and still hasn’t arrived, please reach out to our customer service team. We will be happy to assist you in locating your order or providing further support.

Your patience is greatly appreciated, and we are here to help!

Do you deliver on public holidays?

Delivery services may be affected on public holidays. While we strive to ensure prompt deliveries, orders placed near or on public holidays could experience delays due to courier service availability.

For precise delivery schedules, please check with the tracking information provided or contact our customer support. We appreciate your understanding and will do our best to minimize any inconvenience.

Do you deliver to my postcode?

We offer delivery to most postcodes, but availability may depend on your location and the shipping method chosen. To check if we deliver to your postcode, you can enter it during the checkout process for real-time shipping options. If you're unsure or need more information, feel free to contact our customer support team, and we'll be happy to confirm the delivery options for your area.

Is next-day delivery available on all orders?

Next-day delivery is available on many orders, but it depends on factors such as product availability, order time, and delivery location. To ensure next-day delivery, your order must be placed before the cutoff time (usually in the early afternoon) and be eligible for expedited shipping.

Please note that certain products or remote locations may not qualify for next-day delivery. You can check the delivery options available during checkout to see if this service is available for your specific order. If you're unsure or need assistance, our customer support team is happy to help!

Do I need to be there to sign for delivery?

In most cases, a signature may be required for certain deliveries, especially for higher-value items or orders sent via expedited services. However, this depends on the courier and the shipping method selected.

If you’re unavailable at the time of delivery, couriers often leave a card with instructions for rescheduling delivery or provide an option for you to authorize a safe place to leave the package. You can also track your package to get real-time updates on the delivery status.

For more details, please refer to your tracking information or contact our customer support for further assistance.

Need a Help?

  • 380-213-9649
  • Email:info@leakimbuy.com

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